Pro Hormones Online

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Returns For refund;

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We recommend your item be returned Via a recorded or signed for service.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose.  For all UK mainland orders items are sent Via Royal mail or Interlink courier, Every item we send has a unique tracking number.  For all European or International orders we use Royal mail International signed for or Airsure, all orders have there own unique tracking number. 

Terms & Conditions;

Pro-hormones.co.uk usage terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern www.pro-hormones.co.uk  relationship with you in relation to this website.

The term www.pro-hormones.co.uk or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Fitness Factory, 72 Derby Lane, Old swan, Liverpool, L13 3DN. Our company registration number is 3390532 The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

·        The content of the pages of this website is for your general information and use only. It is subject to change without notice.

·        Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

·        Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

·        This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

·        All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

·        Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

·        From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

·        Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

www.pro-hormones.co.uk Returns Policy

• If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
• Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
• Please note:

1. Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.